Katie Evans of the website Internet Retailer recently put out a story covering the success of online retailer, City Sports, as they moved to a website with responsive design. Like many companies, City Sports had recently seen through their analytics that they were getting an increasing volume of mobile traffic. The company noted that the mobile traffic appeared to be of generally lower quality than their desktop traffic. At the time, City Sports was using a website optimized for older, smaller smartphone screens and unable to dynamically adjust based on the orientation of the user’s phone. Working with mobile commerce vendor UniteU, the sports apparel and accessories company developed a new responsive site. For this site, the companies paid special attention to the different categories of screens (i.e. smartphone, tablet, laptop, desktop), but also to the variety between screens within the category of mobile phones. The end result was a display that form fit to the screen in use and offered specific horizontal/vertical-friendly views.
In terms of reception, the update was an immediate hit. From the site’s June 2013 launch until December of this year, sales via phones have increased 145% compared to the same period last year. In the same date range, mobile traffic has increased 60%-70% and the conversion rate is up 30%. Additionally, mobile users are spending 25% longer on the website and increasing their pages per visit 33%. During Cyber Monday, these trends were even more pronounced; compared to 2012, sales grew 254% and orders increased 222%. Any way you cut it, the responsive website has proven a valuable change.
Though an extreme example, this case demonstrate the magnitude of gains possible by upgrading to a website with responsive design. The article cites a Mobiquity Inc. poll that found 48% percent of smartphone shoppers are less likely to return to a site that does not properly display on their screens or otherwise makes shopping awkward. Again, with mobile browsing soon to surpass desktop browsing, this audience becomes imperative. It is astounding that companies – especially those who make their living on eCommerce –could stand by as a huge chunk of their willing buyers choose to look elsewhere, simply because their website was too troublesome to navigate. It’s something akin to a supermarket only labeling isles for customers who drove there in SUVs. Considering all the time and money companies invest into things like affordability, quality, and customer service, I see no reason why user experience shouldn’t govern at least this much of an investment. The important takeaway for retailers, especially in the highly competitive sports retail, is that it’s time to get up to date because if you don’t, your competitors will.
For years, ESPN’s ScoreCenter app was a staple with sports fans looking to stay up to date on scores and happenings while on the go. As time when on, many apps were release with similar functions and capabilities. At the same time, mobile usage has boomed. In Septeber, ESPN, for the first time ever, saw its number of unique mobile users surpassed the number of website visitors. In an effort to stay on top of this trend and once again pull away from the pack, ESPN has rereleased a brand new version of the ScoreCenter app with the new title of SportsCenter app. ESPN’s SportsCenter app is currently available on both iOS and Android.
This time around, developers of the app had a clear focus; they wanted to create an app more in line with SportsCenter’s brand and place a focus on second screen functionality. They accomplished their first goal through the app’s design elements and renaming. As for their second, the SportsCenter app has all the standard capabilities of its predecessor. It providing scores, news, and the ability to select favorite teams. What distinguishes the new app is the addition of the innovative “Now” tab. The Now tab offers real-time social media feed, composed of experts, players, and fan discussions around the game. From right within the app, users can interact with content, comment, and share. This addresses one of the key challenges facing sports leagues today: many of the conversations around their brand are occurring through outside platforms, like Twitter and Facebook. This solution increases functionality and keeps users within the app. The app becomes a one stop shop for stats, news, and discussion during the game, making it an ideal tool for a second screen. The other innovative feature is the SportsCenter app’s inbox feature. The inbox provides users with a comprehensive multi-media feed, personalized to fit both viewing and team preferences. All in all, the app looks to be a solid future-minded upgrade for mobile sports fans.
Watch as TechCrunch demos the new SportsCenter app:
Eleven Minutes. According to a recent Wall Street Journal article, in the average three hour NFL football broadcast only elven minutes of footage is live play. So what makes up the other 93% of the game? New York-based radio program, On the Media, recently put out two great stories on just that topic (the sound bites are available below). The first story, titled “Game Time”, featured an interview with Bob Fishman, a game director for CBS Sports. It covered both what takes up the time between plays and how the content is chosen/provided. The second, titled “Stats Man”, tells the story of 75-year-old Marty Aronoff, one of the men responsible for providing the stats broadcast on game day.
This topic forces one to question: why are televised NFL games so popular when the vast majority of the broadcast is just filler? The answer, as OTM explains, is that this filler actually adds to the games. It provides context. Sure, there are commercials and the occasional shots of cheerleaders, but the vast majority of content provided between plays is valuable to the viewer. Think about instant replays. Instant replay technology has largely taken the guessing out of close calls. Fans get the same view as the official under the hood and they are able to formulate their own educated opinions; good call or blown call, fans will know. Reaction shots are another huge portion of NFL broadcasts. Cameras capture every moment of touchdown celebration after a big play, while at the same time, they also catch the player at fault loafing to the bench after a key mistake. To paraphrase Bob, there’s a goat and a hero on any given play. Cameras are also notoriously good at catching conflict. Be it a coach chewing out a player after a blown assignment or two player getting into in on the bench after a miscommunication, cameras keep the audience in the know – and it’s not by accident. It is Bob Fishman’s to keep the audience informed on both on-field and off-field action during the game. He tells his team of camera operators the exact shots he wants for each particular play. Through this constant flow of information, Bob is able to shape the storylines of the game.
As much as the on the field action matters in the NFL, such a huge part of the game is the storylines that develop from week to week. Part action movie and part soap opera, the NFL provides a continued supply of ups and downs for players, coaches, and teams. Fans know when a team has lost six of its last seven games in December. Fans know when an upstart backup quarterback becomes the first such player to throw two TD passes in each of this first three games. Fans know when a coach is only two wins short of a franchise record. Just as skillful camerawork helps to bring these stories to life, so does the timely statistics of men like Marty Aronoff. Marty is responsible for feeding in the statistics and trends that the broadcasters communicate to the public. Have the Redskins missed three of their last third downs? Have they been bad this season? This year? Throughout their history? Marty keeps on top of these trends and makes them known. This type of context draws back the lens on current plays. Whether the outcome coincides with the statistical trend or goes against it, the play becomes a story. Did the team continue their issues on third down or did they manage to fight for the first downs when they counted? These developments are what makes the SportCenter news the following morning and becomes the water cooler conversation at work. These storylines are what keep people enamored with the NFL.
As much as it may seem shocking that an NFL broadcast contains only eleven minutes of live play, it is important not to look past the other interesting content. Replays, reactions, statistics, trends, and storylines help to paint a more complete and interesting picture of a given game.